Shopping Help – Shopping

How do I purchase online?

Simply browse through the online collection and select the colour and size of the product you wish to purchase, you’ll be informed immediately whether the item is available or not.

Select the quantity you wish to purchase and click ‘Add to Bag’ – this will add your chosen item to the shopping bag. Review your Bag at any time by clicking on “My Cart” at the top right of the screen.

In the “My Cart” section, you can edit, update, cancel or proceed to checkout with your selected items. Ensure your contact and shipping details are correct. If you intend to pay with Paypal please ensure your contact and shipping details match the details in your Paypal account.

If your contact and shipping details need updating simply select ‘edit profile’ in the ‘my account’ section.

To complete your order select your chosen method of payment and follow the prompts to complete your order. Once your order is complete, you will receive an automated email and invoice receipt.

Do I need to create an account to shop with you?

Can you give me more information on your products?

Sure- if you want to know more information or have an enquiry just email us at info@zanerobe.com

How do I know what size I am?

The best way to determine your size is to check our size guide, which can be found on all product listings in our store. If you’re still not sure you can always contact us direct for help: info@zanerobe.com

What are your accepted forms of payment?

ZANEROBE offers Paypal as an easy payment option. Please note Paypal accepts credit card, and you do not need a Paypal account to fulfil checkout.

Alternatively we accept major credit cards including Visa and Mastercard.

How do I pay for my order?

Once you are sure of your order and wish to pay, simply click on ‘checkout’ and you will be prompted to either pay via Paypal or via credit card. All you need to do is either login to your Paypal account or check out with your credit card details.

When will I be charged?

Once you confirm your payment details and choose to checkout you will be charged immediately.

How do I change details on my ZANEROBE account?

To change or edit any details in your account you will need to login and then select ‘My Account’ at the top right of your page. Once logged in you can choose to edit your details and then simply choose ‘update’ to confirm.

I have a discount code. How do I use it on my purchase?

If you have a discount code you can enter this on the ‘My cart’ or ‘Checkout’ pages of the store. Simply enter the code into the ‘discount code’ tab and select ‘recalculate’. You will then be provided with your new order total.

Can I amend or cancel my order?

Yes, you can only amend or cancel your order on the ‘My Cart’ and ‘Checkout’ pages BEFORE you submit your order for processing. If you wish to amend or cancel your order after payment has been processed please contact us immediately by either emailing at info@zanerobe.com or calling (02) 8021 7001

Will an item be restocked?

We often restock items mid season, however most of our styles are only available for a limited time and once the season is over we replenish with new styles. If there is a particular item you are interested in feel free to contact us by either emailing info@zanerobe.com or calling (02) 8021 7001

I have forgotten my password- what do I do?

If you have forgotten your password please select the ‘forgot password’ link underneath the login form. Your password will then be emailed to you.

How do I sign up for the ZANEROBE newsletter?

You can easily sign up by jumping on the homepage and entering your email into our ‘Subscribe to our newsletter’ form. Alternatively when you create an account with us you have the option to sign up to the newsletter, or you can always ask us to add you manually by emailing us at info@zanerobe.com

I have purchased from the ZANEROBE online store previously, and would like to again, how do I do this?

If you are a returning customer, simply fill in your login details during check out which will save you from filling in your shipping details again. If you have forgotten your password click ‘misplaced your password’, and your details will be sent to you via email.