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All orders are shipped from our warehouse in Canada. US and Canadian orders are shipped via UPS and Rest of World via DHL Express. This allows us to provide high quality and more efficient delivery for your order. ZANEROBE has also gone paperless, so invoices are only digital. If you require a tax invoice contact firstname.lastname@example.org
For more information on transit times and shipping costs click here.
Duties & Taxes
CanadaAll orders are shipped duties paid while taxes are to be paid by the customer. The tax payable is estimated at checkout and the final tax amount will be available after the order is placed. That the final tax amount is sent to the customer by text or email.
When the checkout process is complete, Estimated tax is displayed on the customer's order status page until taxes have been calculated and the customer's credit card is authorized for the estimated tax amount. Payment is not captured until the final tax amount is calculated.
The final tax amount might be lower than or higher than the estimated amount that is provided to the customer during the checkout. Estimated tax is only authorized by the payment method, but it is not charged to the customer.
If the tax on an order is overestimated, which means that the final tax amount is lower than the estimated tax amount that is provided to the customer during checkout, then only the final amount is captured on the customer's credit card. Remaining funds that are authorized on the customer's credit card are released.
If the tax on an order is underestimated, which means that the final tax amount is higher than the estimated tax amount that is provided to the customer during checkout, then the authorization on the customer's credit card is voided, and a new authorization is created for the final amount. If the customer's payment method doesn't have the necessary funds for the new authorization amount, an email notification will be sent, indicating that the payment has failed, prompting the customer to complete the purchase.
Rest Of World
Import duties and taxes may apply upon receipt of international orders.
These duties & taxes are beyond our control as they are set by the Customs Authority of the destination country/location and depend on a number of factors, such as:
- Country/location of origin of the purchased product
- Local VAT rates
- Local import taxes
- It will be your responsibility to pay these charges if and when asked to by your local authorities.
Our guaranteed landed cost shipping service allows you to prepay all taxes and there will be no additional charges when you receive your package – guaranteed!
All you need to do is prepay the duties at our checkout.
If prepayment is supported for your order, then you will be quoted as follows:
“Prepay xxxx for duties, taxes and fees now to guarantee no additional charges on delivery”
Select this option if you wish to prepay duties & taxes.
Should you choose to use this option, you will be provided with a 100% guaranteed total amount for your order (including all applicable delivery charges, duties and taxes).
Please note that any inspections and fees applied on imports to your country/location are beyond our control, should you decide not to prepay your taxes during checkout.
We offer return postage labels on full priced items for our Australian, US & Canadian customers only.
Please note there is a $10 processing fee applied within the portal.
All returns must be made within 14 days of your purchase date and must be in re-saleable condition (tags attached, unwashed and unworn).
All returns are actioned via a store credit, unless the the return matches the refund crtieria stated in the policy
There are strictly no returns, exchanges or refunds on sale items unless the product is deemed damaged or faulty. If you believe your sale product qualifies, please email images of the issue & your order number to email@example.com.
To read our full returns policy click here.