Before lodging a return please ensure you check our returns policy to ensure your order qualifies. If you meet all the requirements please visit the link below to submit your request.

Submit a return request

Please contact us by email at info@zanerobe.com or via live chat if you have not received your order or it has been lost in transit by the carrier and we'll gladly assist you.

Need to schedule a redelivery? Just shoot us an email and our customer care team at info@zanerobe.com and we will take care of it.

All orders will receive an automatic email to the email address provided, as soon as tracking details are available.

If you can't find your email follow these steps:

1. Log into your Account
Log into your ZANEROBE account and access your order status and tracking information in your recent orders list.
2. Check your email Junk Mail
We try our best, but sometimes they make their way here. Make sure you have a quick check and then mark it as 'Not Junk' for any future orders. 

If you're still having problems finding your email contact us on Live Chat if we are online or send an email to info@zanerobe.com with your order details and we can provide further help.

Select your desired item and size, and if it's currently out of stock, click the "Notify Me When Restocked" button and register your information.

How Do I Wash My Zanerobe Garments?

Our recommendation is a gentle machine wash in cold water with similar colors followed by air drying. Avoid machine drying as it may lead to unwanted shrinking. Detailed care instructions are conveniently attached to each garment for your reference.

We have recently updated our website. If you had an account on our store previously and you haven't reactivated it you will need to contact us via the link below to send you an account activation email.

Reactivate My Account

Please note your order history will not appear in your account. If you need a record of this please contact customer service via the link below.

Contact Us

Individuals who join the ZANEROBE Loyalty Program earn points & exclusive rewards every time they shop online with us. To join our Loyalty & Rewards Program click here.