Help and FAQ

Online Shopping

If you have questions in regards to online shopping consult this page, if you're still not sure please contact 

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If you wish to return an item from your order it must be arranged within 30 days of your Order Purchase Date. All items are inspected on arrival at our offices.  

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Bundles T&C's

Only one bundle discount can be applied to any item.

Coupon codes and Loyalty Points cannot be used in conjunction with any orders containing a bundle.

Bundle offers are subject to change and may end at any given time without notice.

A partial return from a bundle offer for a refund or store credit will remove the original bundle offer discount and the full price of the kept item(s) will be applied, with the final refund amount adjusted to match.

What is Route?

Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here.

Purchased Route Protect and looking to file a shipping issue online? File here.

For more info on Route click here.

Payments & Discounts

We offer multiple safe and secure payment options at the checkout, that can vary depending on where you are shopping from in the world.

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Tracking & Order Status

Here you will find information relating to how to check on your order placed with us.

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Shipping & Delivery

All online orders are shipped via DHL Express on a fully trackable service!

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Crew Rewards Terms & Conditions

Individuals who join the ZANEROBE Crew Rewards Loyalty Program agree to be legally bound by our Terms and Conditions.

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Privacy Policy

Here you can find information relating to our Privacy Policies, and our Customer Security Procedures and Policies.

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