FAQ's

Do I need a discount code?
No you don't, prices are marked down already, so the listed price is the final sale price. Add products to your cart and you’re good to go.

I recently purchased at a higher price, now it’s cheaper. Will you refund the difference?
Unfortunately, we won’t be offering price adjustments on past purchases

Can I return a sale item?
Only if the product is deemed faulty, otherwise, we won’t be accepting returns given the product is heavily discounted. Please choose carefully.

Can I use a code or rewards points?
Yes. You will also be able to earn rewards points on your purchases.

 

TERMS & CONDITIONS

• Sale prices apply to zanerobe.com listed product only and are not applicable to affiliate stores, retail partners or their online channels. Independent stores carrying Zanerobe product are not partners in this promotion and have the right to refuse price-matching as a result. Independent stores stocking Zanerobe may run their own Sale promotion but it is mutually exclusive to Zanerobe's online promotion.

• Sale prices cannot be retroactively applied to orders made outside the designated time period.

• If a product is further discounted it cannot be retroactively applied to your already placed order.

• If you have any questions or are having trouble checking out, please contact customer service before completing your order.

• All sale items are final sale and cannot be returned unless deemed faulty or damaged.

• If you believe your item is faulty/damaged and eligible for return, please contact our customer service team, explaining the issue with attached images for review.

• If an item is deemed faulty, the return must be arranged within 14 days of your Order Purchase Date.

• All items are inspected on arrival at our offices. Please make sure your item(s) are: - unwashed - unworn; and - original tags still attached.

• There are strictly no refunds, store credits or exchanges on sale items unless the product is deemed faulty or damaged.