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Tracking Details

How Do I Get My Tracking?

All orders will receive an automatic email to the email address provided, as soon as tracking details are available.

Can't Find the Email?

1. Log into your Account
Log into your ZANEROBE account and access your order status and tracking information in your recent orders list.
2. Check your email Junk Mail
We try our best, but sometimes they make their way here. Make sure you have a quick check and then mark it as 'Not Junk' for any future orders. 

Still Can't Find It?

Contact us on Live Chat if we are online or send us an email with your order details and we can take a look > info@zanerobe.com

Back to FAQ

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Transit Times & Shipping Costs
Country Shipping Rate Transit Time
(Business days after order ships) 		Duties & Taxes
USA US$10 or free on orders US$150+ 3-7 Duties paid, taxes to be paid by the customer
Canada CA$25 or free on orders CA$150+ 3-7 Duties paid, taxes to be paid by the customer
Belgium €10 or free on orders €200+ 4-7 Included
Brazil R$80 or free on orders R$1100+ 5-10 Not included - payable at checkout
Czech Republic Kč229 or free on orders Kč4700+ 5-10 Included
Denmark kr73 or free on orders kr1500+ 4-7 Included
France €10 or free on orders €200+ 5-8 Included
Germany €10 or free on orders €200+ 5-8 Included
Hong Kong HK$60 or free on orders HK$1300+ 5-10 Included
Ireland €10 or free on orders €200+ 7-10 Included
Israel ₪35 or free on orders ₪600+ 5-10 Included
Italy €10 or free on orders €200+ 5-10 Included
Japan ¥1750 or free on orders ¥30000+ 5-10 Included
Korea (South) ₩17000 or free on orders ₩200000+ 5-10 Not included - payable at checkout
Kuwait KD4 or free on orders KD100+ 5-10 Included
Mexico MX$250 or free on orders MX$3300+ 4-7 Included
Netherlands €10 or free on orders €200+ 4-7 Included
Norway kr100 or free on orders kr1900+ 5-8 Included
Poland zł45 or free on orders zł900+ 6-7 Included
Qtar QR45 or free on orders QR1200+ 5-10 Included
Saudi Arabia SAR40 or free on orders SAR1200+ 5-10 Included
Singapore S$10 or free on orders S$200+ 5-10 Included
Spain €10 or free on orders €200+ 5-8 Included
Sweden kr110 or free on orders kr2300+ 5-7 Included
Switzerland CHF10 or free on orders CHF200+ 4-7 Included
Taiwan NT$350 or free on orders NT$6900+ 5-10 Not included - payable at checkout
United Arab Emirates AED45 or free on orders AED1000+ 7-9 Included
United Kingdom £8 or free on orders £200+ 4-7 Included
Rest of Europe €10 or free on orders €200+ 5-10 Not included - payable at checkout
Rest of World US$30 or free on orders US$200+ 5-10 Not included - payable at checkout

Please note these transit times are a guideline only, as guaranteed delivery times have been temporarily suspended. Shipping times may also take longer than usual during busy periods such as Black Friday due to the higher volume of orders.

Transit Times & Shipping Costs
Country Shipping Rate Transit Time
(Business days after order ships) 		Duties & Taxes
USA US$10 or free on orders US$150+ 3-7 Duties paid, taxes to be paid by the customer
Canada CA$25 or free on orders CA$150+ 3-7 Duties paid, taxes to be paid by the customer
Belgium €10 or free on orders €200+ 4-7 Included
Brazil R$80 or free on orders R$1100+ 5-10 Not included - payable at checkout
Czech Republic Kč229 or free on orders Kč4700+ 5-10 Included
Denmark kr73 or free on orders kr1500+ 4-7 Included
France €10 or free on orders €200+ 5-8 Included
Germany €10 or free on orders €200+ 5-8 Included
Hong Kong HK$60 or free on orders HK$1300+ 5-10 Included
Ireland €10 or free on orders €200+ 7-10 Included
Israel ₪35 or free on orders ₪600+ 5-10 Included
Italy €10 or free on orders €200+ 5-10 Included
Japan ¥1750 or free on orders ¥30000+ 5-10 Included
Korea (South) ₩17000 or free on orders ₩200000+ 5-10 Not included - payable at checkout
Kuwait KD4 or free on orders KD100+ 5-10 Included
Mexico MX$250 or free on orders MX$3300+ 4-7 Included
Netherlands €10 or free on orders €200+ 4-7 Included
Norway kr100 or free on orders kr1900+ 5-8 Included
Poland zł45 or free on orders zł900+ 6-7 Included
Qtar QR45 or free on orders QR1200+ 5-10 Included
Saudi Arabia SAR40 or free on orders SAR1200+ 5-10 Included
Singapore S$10 or free on orders S$200+ 5-10 Included
Spain €10 or free on orders €200+ 5-8 Included
Sweden kr110 or free on orders kr2300+ 5-7 Included
Switzerland CHF10 or free on orders CHF200+ 4-7 Included
Taiwan NT$350 or free on orders NT$6900+ 5-10 Not included - payable at checkout
United Arab Emirates AED45 or free on orders AED1000+ 7-9 Included
United Kingdom £8 or free on orders £200+ 4-7 Included
Rest of Europe €10 or free on orders €200+ 5-10 Not included - payable at checkout
Rest of World US$30 or free on orders US$200+ 5-10 Not included - payable at checkout

Please note these transit times are a guideline only, as guaranteed delivery times have been temporarily suspended. Shipping times may also take longer than usual during busy periods such as Black Friday due to the higher volume of orders.

Transit Times & Shipping Costs
Country Shipping Rate Transit Time
(Business days after order ships) 		Duties & Taxes
USA US$10 or free on orders US$150+ 3-7 Duties paid, taxes to be paid by the customer
Canada CA$25 or free on orders CA$150+ 3-7 Duties paid, taxes to be paid by the customer
Belgium €10 or free on orders €200+ 4-7 Included
Brazil R$80 or free on orders R$1100+ 5-10 Not included - payable at checkout
Czech Republic Kč229 or free on orders Kč4700+ 5-10 Included
Denmark kr73 or free on orders kr1500+ 4-7 Included
France €10 or free on orders €200+ 5-8 Included
Germany €10 or free on orders €200+ 5-8 Included
Hong Kong HK$60 or free on orders HK$1300+ 5-10 Included
Ireland €10 or free on orders €200+ 7-10 Included
Israel ₪35 or free on orders ₪600+ 5-10 Included
Italy €10 or free on orders €200+ 5-10 Included
Japan ¥1750 or free on orders ¥30000+ 5-10 Included
Korea (South) ₩17000 or free on orders ₩200000+ 5-10 Not included - payable at checkout
Kuwait KD4 or free on orders KD100+ 5-10 Included
Mexico MX$250 or free on orders MX$3300+ 4-7 Included
Netherlands €10 or free on orders €200+ 4-7 Included
Norway kr100 or free on orders kr1900+ 5-8 Included
Poland zł45 or free on orders zł900+ 6-7 Included
Qtar QR45 or free on orders QR1200+ 5-10 Included
Saudi Arabia SAR40 or free on orders SAR1200+ 5-10 Included
Singapore S$10 or free on orders S$200+ 5-10 Included
Spain €10 or free on orders €200+ 5-8 Included
Sweden kr110 or free on orders kr2300+ 5-7 Included
Switzerland CHF10 or free on orders CHF200+ 4-7 Included
Taiwan NT$350 or free on orders NT$6900+ 5-10 Not included - payable at checkout
United Arab Emirates AED45 or free on orders AED1000+ 7-9 Included
United Kingdom £8 or free on orders £200+ 4-7 Included
Rest of Europe €10 or free on orders €200+ 5-10 Not included - payable at checkout
Rest of World US$30 or free on orders US$200+ 5-10 Not included - payable at checkout

Please note these transit times are a guideline only, as guaranteed delivery times have been temporarily suspended. Shipping times may also take longer than usual during busy periods such as Black Friday due to the higher volume of orders.

MID YEAR SALE

SPEND & SAVE UP TO 30% OFF SITEWIDE
INCLUDING SALE - ITEMS NO CODE REQUIRED

Terms & Conditions

  • Spend & Save Promotion cannot be retroactively applied to orders already placed.
  • Order must be above the minimum spend threshold for discount to apply.
  • Discount is automatically applied once minimum spend is reached. No Code Required.
  • Promotion starts 4pm Thurs 22nd June PST and ends midnight 1st July PST.
  • Any item purchased during this period cannot be returned or exchanged, even for an alternate size unless the item is faulty.
  • If you have any questions or are having trouble checking out, please contact customer service before completing your order.

MID YEAR SALE

SPEND & SAVE UP TO 30% OFF SITEWIDE
INCLUDING SALE - ITEMS NO CODE REQUIRED

Terms & Conditions

  • Spend & Save Promotion cannot be retroactively applied to orders already placed.
  • Order must be above the minimum spend threshold for discount to apply.
  • Discount is automatically applied once minimum spend is reached. No Code Required.
  • Promotion starts 4pm Thurs 22nd June PST and ends midnight 1st July PST.
  • Any item purchased during this period cannot be returned or exchanged, even for an alternate size unless the item is faulty.
  • If you have any questions or are having trouble checking out, please contact customer service before completing your order.

MID YEAR SALE

SPEND & SAVE UP TO 30% OFF SITEWIDE
INCLUDING SALE - ITEMS NO CODE REQUIRED

Terms & Conditions

  • Spend & Save Promotion cannot be retroactively applied to orders already placed.
  • Order must be above the minimum spend threshold for discount to apply.
  • Discount is automatically applied once minimum spend is reached. No Code Required.
  • Promotion starts 4pm Thurs 22nd June PST and ends midnight 1st July PST.
  • Any item purchased during this period cannot be returned or exchanged, even for an alternate size unless the item is faulty.
  • If you have any questions or are having trouble checking out, please contact customer service before completing your order.

Please note we do not ship to: Albania, Algeria, Angola, Ascension Island, Benin, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, India, Kenya, Lesotho, Liberia, Libya, Macao SAR, Madagascar, Malaysia, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Pakistan, Russia, Rwanda, São Tomé & Príncipe, Senegal, Serbia, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, St. Helena, Sudan, Tanzania, Togo, Tristan da Cunha, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe. 

Please note we do not ship to: Albania, Algeria, Angola, Ascension Island, Benin, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, India, Kenya, Lesotho, Liberia, Libya, Macao SAR, Madagascar, Malaysia, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Pakistan, Russia, Rwanda, São Tomé & Príncipe, Senegal, Serbia, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, St. Helena, Sudan, Tanzania, Togo, Tristan da Cunha, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe. 

Please note we do not ship to: Albania, Algeria, Angola, Ascension Island, Benin, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, India, Kenya, Lesotho, Liberia, Libya, Macao SAR, Madagascar, Malaysia, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Pakistan, Russia, Rwanda, São Tomé & Príncipe, Senegal, Serbia, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, St. Helena, Sudan, Tanzania, Togo, Tristan da Cunha, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe. 

SPEND & SAVE

It’s ZANEROBE’s birthday, eighteen years strong!  We’re grateful for everyone’s support and promise to keep sending the best and most sustainable designs your way - for many years to come. To mark the occasion, we’ve organised a “Spend and Save" promotion not to be missed, a token of our appreciation for your continued loyalty.  We thank you 🙏

This weekend only save up to 30% off your order, the more you spend the bigger the saving.
Excludes Sale Products & Powells Puffer Program.

15% OFF
+ FREE SHIPPING

WHEN YOU SPEND OVER $150*
USE CODE: SAVE15
*$195 CAD

20% OFF
+ FREE SHIPPING

WHEN YOU SPEND OVER $250*
USE CODE: SAVE20
*$325 CAD

25% OFF
+ FREE SHIPPING

WHEN YOU SPEND OVER $350*
USE CODE: SAVE25
*$455 CAD

30% OFF
+ FREE SHIPPING

WHEN YOU SPEND OVER $500*
USE CODE: SAVE30
*$650 CAD

SPEND & SAVE

It’s ZANEROBE’s birthday, eighteen years strong!  We’re grateful for everyone’s support and promise to keep sending the best and most sustainable designs your way - for many years to come. To mark the occasion, we’ve organised a “Spend and Save" promotion not to be missed, a token of our appreciation for your continued loyalty.  We thank you 🙏

This weekend only save up to 30% off your order, the more you spend the bigger the saving.
Excludes Sale Products & Powells Puffer Program.

15% OFF
+ FREE SHIPPING

WHEN YOU SPEND OVER $150*
USE CODE: SAVE15
*$195 CAD

20% OFF
+ FREE SHIPPING

WHEN YOU SPEND OVER $250*
USE CODE: SAVE20
*$325 CAD

25% OFF
+ FREE SHIPPING

WHEN YOU SPEND OVER $350*
USE CODE: SAVE25
*$455 CAD

30% OFF
+ FREE SHIPPING

WHEN YOU SPEND OVER $500*
USE CODE: SAVE30
*$650 CAD

SPEND & SAVE

It’s ZANEROBE’s birthday, eighteen years strong!  We’re grateful for everyone’s support and promise to keep sending the best and most sustainable designs your way - for many years to come. To mark the occasion, we’ve organised a “Spend and Save" promotion not to be missed, a token of our appreciation for your continued loyalty.  We thank you 🙏

This weekend only save up to 30% off your order, the more you spend the bigger the saving.
Excludes Sale Products & Powells Puffer Program.

15% OFF
+ FREE SHIPPING

WHEN YOU SPEND OVER $150*
USE CODE: SAVE15
*$195 CAD

20% OFF
+ FREE SHIPPING

WHEN YOU SPEND OVER $250*
USE CODE: SAVE20
*$325 CAD

25% OFF
+ FREE SHIPPING

WHEN YOU SPEND OVER $350*
USE CODE: SAVE25
*$455 CAD

30% OFF
+ FREE SHIPPING

WHEN YOU SPEND OVER $500*
USE CODE: SAVE30
*$650 CAD