All orders are shipped using DHL Worldwide Express Service. This service is fully trackable once DHL have your order. Transit Time is usually between 3 and 7 Business days from the time you place an order on our site.
A flat rate of $20 ($26 CAD for Canadian orders) is charged at checkout for all orders outside of Europe under $99 / $129 CAD.
Shipping is FREE for all orders over $99 / $129 CAD for all orders outside of UK & Europe.
For orders going to the UK a flat rate of £39.95 is charged at checkout for all orders under £200. Shipping is FREE for all orders over £200.
For orders going to Europe a flat rate of €44.95 EUR is charged at checkout for all orders under €225 EUR. Shipping is FREE for all orders over €225 EUR.
Any duty and custom charges are charged at the checkout for most orders. We calculate these charges based on your country's custom rules. Please see Duties and Taxes for further information.
*Please note: We are unable to ship to Russia.
Sale items Policy
There are strictly no returns, exchanges or refunds on sale items unless the product is deemed damaged or faulty. If you believe your sale product qualifies, please email images of the issue & your order# to our customer service team: info@zanerobe.com
Full Priced Products Returns Policy
We offer FREE return postage for our Australian, US & Canadian customers only.
All returns must be made within 30 days of your purchase date and must be in re-saleable condition (tags attached, unwashed and unworn).
All returns are actioned via a store credit, unless the the return matches the refund crtieria stated in the policy
Returns of sale items can only be accepted if they are faulty or damaged. You can find our full returns policy HERE.
