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Free Shipping Worldwide
All orders are shipped using DHL Worldwide Express Service. This service is fully trackable once DHL have your order. Transit Time is usually between 3 and 7 Business days from the time you place an order on our site.
A flat rate of $20 ($26 CAD for Canadian orders) is charged at checkout for all orders outside of Europe under $99 / $129 CAD.
Shipping is FREE for all orders over $99 / $129 CAD for all orders outside of UK & Europe.
For orders going to the UK a flat rate of £39.95 is charged at checkout for all orders under £200. Shipping is FREE for all orders over £200.
For orders going to Europe a flat rate of €44.95 EUR is charged at checkout for all orders under €225 EUR. Shipping is FREE for all orders over €225 EUR.
Any duty and custom charges are charged at the checkout for most orders. We calculate these charges based on your country's custom rules. Please see Duties and Taxes for further information.
*Please note: We are unable to ship to Russia.
Black Friday / Cyber Monday Returns Policy
Black Friday Warm Up / Black Friday / Cyber Monday Sale prices apply to zanerobe.com listed product only, not applicable to affiliate stores, retail partners or their online channels. Independent stores carrying ZANEROBE product are not partners in this promotion and have the right to refuse price-matching as a result. Independent stores stocking ZANEROBE may run their own Sale promotion but it is mutually exclusive to zanerobe.com's promotion.
- Items purchased on sale between Saturday November 20th and Wednesday 1st December 2021 PST are Final Sale and cannot be returned unless faulty.
- If an item is faulty and you wish to return it, it must be arranged within 30 days of your Order Purchase Date.
- All items are inspected on arrival at our offices. Please make sure your item(s) are: - unwashed - unworn; and - original tags still attached.
- If you believe your item is acceptable for return, you will need to fill out a Returns Form here and then a team member will contact you with instructions within 2 business days of receiving your request.
- There are strictly no refunds on sale items unless the product is damaged or faulty. Exchanges on sale items are will not be granted by ZANEROBE unless faulty.
- ZANEROBE will only provide you with a full refund of the product you purchased from us online if the product: - is deemed faulty, not of acceptable quality, or unsafe; or - does not match descriptions made on the site, or given to you by any ZANEROBE representative.
Full Priced Products Returns Policy
We offer FREE return postage for our Australian, US & Canadian customers only.
All returns must be made within 30 days of your purchase date and must be in re-saleable condition (tags attached, unwashed and unworn).
All returns are actioned via a store credit, unless the the return matches the refund crtieria stated in the policy
Returns of sale items can only be accepted if they are faulty or damaged. You can find our full returns policy HERE.