Payments and Discounts
What Payment Options Can I Use?
We now accept the following forms of payment:
CREDIT CARD - Including VISA, MasterCard and American Express
PAYPAL and PAYPAL EXPRESS CHECKOUT
APPLE PAY - This means you can now purchase with one click and fingerprint id right from the product page. All you have to do is have Apple Pay set up on your phone.
AFTERPAY - Australian Customers Only.
All discount codes can be applied in your My Cart page or at the Checkout before payment.
Enter your gift voucher or coupon code into the field next to “Have a gift voucher or coupon code?” and make sure you click the “apply code” button.
You will then be provided with your new order total.
Did you Forget to Apply?
It can be very difficult for us to apply the code after you have placed your order, so hopefully you didn't forget!
If you have, please email us at email@example.com with your order number and coupon code details and our team will try and figure out a solution for you
All Public Promotions will be published on our website.
How Will I Know!
Your best information tool is to sign up for our newsletter OR follow us on our socials:
No special offers will be presented to individual customers unless otherwise notified by a member of Zanerobe Customer Service.
|NEW ZEALAND||$ AUD|
|UNITED STATES AMERICA||$ USD|
|REST OF THE WORLD||$ USD|
Please keep in mind that all refunds will be issued back in the purchasing currency of your original order.
Zanerobe is not responsible for any currency exchange rate charges that may be incurred - as this is calculated externally by the customers bank.
Payment Being Declined
At the checkout and your payment just won't be accepted?
Check that all your Credit Card or Paypal account details you have entered are correct.
Do you have enough funds?
Occasionally a Credit card will fail to make payment if there are insufficient funds.
If this is the case, try another card.
If you are purchasing in a currency that is not your local currency, please also ensure you have enough funds in your account at the value of the conversion
International to Australia?
If you are an international customer of Australia, please make sure your bank will allow you to make an international transaction.
Sometimes their security is way good, and they stop the transaction from occurring because they want to keep your account safe.
If all the above seems right and its not working?
But the best option here is one of the following:
- Wait 20 minutes before trying to pay via credit card again.
- You can check out with your credit card through PayPal (even if you don't have an account)
Still not working?
Start a Live Chat with us if we are online
Or you can email us at firstname.lastname@example.org
Transaction Fees & Charges
International Transaction Fee
If you purchase in a currency that is not local to your country, your bank may charge you an International Transaction Fee.
This is not charged by Zanerobe and cannot be refunded.
Currency Conversion/Exchange Rates
Please ensure you check the currency you are purchasing in
This will always be displayed at the checkout.
If you are purchasing in a currency that is not local to your country, your bank may automatically convert your purchase amount into the local currency of your country.
Please note that any refunds will be issued in the currency that you are charged at the checkout, and not in the currency you were charged in your bank account.
Zanerobe is not liable to refund any differences in exchange rates